I'm not getting push notifications. How do I fix it?

Owned by Los
Last updated: Dec 15, 2023
1 min read

For push notifications to work, they must be enabled on your device and you must also be signed on to the app and have badge notifications enabled in the app itself.

Please follow these instructions for your device type:

Android App

First, check that push notifications are enabled on your device:

  1. Open the Settings app on your Android device.

  2. Tap Apps & notifications.

  3. Tap See all apps to show all your apps.

  4. Scroll down and tap BiggerCity.

  5. Tap Notifications and verify that it is enabled.

Then…

  1. Open the BiggerCity app.

  2. Tap the More tab.

  3. Tap on Account.

  4. Tap on the “cogwheel” (⚙️) icon on the tab bar to open Options.

  5. Under Notifications, make sure the toggles for Messages and Flirts are enabled.

  6. Tap Save.

Some Android brands may also disable push notifications if you have Do not disturb, Power Save mode or Data Saver mode enabled. Please review the following article for additional information on how to troubleshoot push notifications: https://www.guidingtech.com/top-ways-to-fix-notifications-not-working-on-samsung-phones/

iOS App

First, check that push notifications are enabled on your device:

  1. Open the Settings app on your iOS device.

  2. Tap Notifications.

  3. Scroll down and tap BiggerCity:

    1. Verify that “Allow notifications” is enabled.

    2. Choose your notifications under “Alerts” (default is all types enabled).

    3. Verify that “Sounds” and “Badges” are enabled.

Then…

  1. Open the BiggerCity app.

  2. Tap the More tab.

  3. Tap on Account.

  4. Tap on the “cogwheel” (⚙️) icon on the tab bar to open Options.

  5. Under Notifications, make sure the toggles for Messages and Flirts are enabled.

  6. Tap Save.

Website

  • (Push notifications are not available on the website or PWA)